Cancellation Policy
Last updated: July 2026
Canceling your spot
You can cancel any upcoming reservation from My Reservations before the run starts. Once cancelled, your spot is released and the next player on the waitlist is automatically considered for promotion.
Credit refunds
If you cancel a confirmed reservation at least 2 hours before the run starts, the credit used for that reservation is returned to your account immediately. Cancellations within 2 hours of tip-off, or after the run has started, forfeit the credit unless the cancellation is due to a run we cancelled or rescheduled.
Money refunds
If you paid for a credit and haven't used it yet, our Refund Policy applies. Purchased credits that have already been redeemed and used for a run cannot be refunded as money, but if something went wrong during that run, contact us within 30 days and we'll make it right.
Run cancellations by us
If BALL4ALL cancels or reschedules a run, every confirmed reservation and active waitlist spot is released automatically and any credit used is returned to the affected players' accounts. No action is needed.
No-shows
If you don't check in and the run starts without you, your reservation is marked as a no-show and the credit is forfeited. Players who no-show repeatedly may have their reservation privileges restricted.
How to contact us
Questions about cancellations or refunds can be emailed to ajball4all@gmail.com. We aim to respond within 1 business day.