Cancellation Policy
Last updated: September 2026
Canceling your spot
You can cancel any upcoming reservation from My Reservations before the run starts. Once cancelled, your spot is released and the next player on the waitlist is automatically considered for promotion.
Reservation access
Cancelling a membership reservation releases the spot for another eligible member. It does not create a cash refund or stored run credit because individual run access is included in membership.
Cancelling membership
Manage or cancel your Run Club membership from the Club page. Access continues through the paid billing period unless applicable law requires otherwise. See our Refund Policy for payment questions.
Run cancellations by us
If BALL4ALL cancels or reschedules a run, confirmed reservations and waitlist spots are released. Membership remains active for other open runs.
No-shows
If you don't check in and the run starts without you, your reservation may be marked as a no-show. Players who no-show repeatedly may have their reservation privileges restricted.
How to contact us
Questions about cancellations or refunds can be emailed to ajball4all@gmail.com. We aim to respond within 1 business day.