Refund Policy
Last updated: July 2026
30-day money-back guarantee
BALL4ALL offers a 30-day money-back guarantee on run credits. If you're not satisfied with your purchase, you can request a full refund of unused credits within 30 days of your order date.
How to request a refund
Payments are processed by our payment provider, Paddle, which is the Merchant of Record for all orders. To request a refund, visit paddle.net with your order email or receipt, or email us at ajball4all@gmail.com and we'll help you through it. Refunds are returned to the original payment method, typically within 5–10 business days of approval.
Cancelling a reservation
You can cancel an upcoming reservation from My Reservations before the run starts, and the credit returns to your account for a future run. If we cancel or reschedule a run, your credit is returned automatically.
Credits already used
A credit that has been redeemed and checked in at a run has been used, so it isn't refundable as a credit — but if something went wrong that night, contact us within 30 days and we'll make it right.